Position Summary
The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk while supporting Guest Services and hotel leadership. This position ensures guests receive outstanding service, team members perform at the highest level, and hotel standards are consistently maintained.
The ideal candidate is a strong leader who thrives in a fast-paced resort environment, enjoys interacting with guests, and is committed to delivering exceptional hospitality.
Essential Responsibilities
- Supervise daily Front Desk operations and ensure exceptional guest service standards
- Lead, coach, and support Front Desk Agents to achieve service and performance goals
- Assist with guest arrivals, departures, room assignments, and special requests
- Resolve guest concerns and service recovery opportunities professionally and efficiently
- Ensure compliance with Marriott, Crescent Hotels & Resorts, and hotel operating standards
- Monitor room inventory, occupancy levels, and guest preferences
- Assist with training, scheduling, and development of Front Desk team members
- Ensure proper cash handling, billing accuracy, and audit compliance
- Maintain communication with Housekeeping, Engineering, Food & Beverage, and other departments
- Support VIP arrivals, group arrivals, and special events
- Promote hotel amenities, outlets, and guest experiences to enhance satisfaction and revenue
Qualifications
- Minimum one year of Front Desk, Guest Services, or hospitality supervisory experience preferred
- Hotel or resort experience strongly preferred
- Marriott experience preferred but not required
- Strong leadership, communication, and guest relations skills
- Ability to resolve guest concerns with professionalism and empathy
- Strong organizational and multitasking abilities
- Proficiency with hotel property management systems and Microsoft Office
- Ability to work flexible schedules, including evenings, weekends, and holidays
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to occasionally lift up to 25 pounds
- Ability to work in a fast-paced hospitality environment
Why Join The Luce Hotel?
At The Luce Hotel, we believe in creating unforgettable “shine on” moments for our guests and team members. This is an exciting opportunity to join a growing luxury lifestyle resort on Florida’s Gulf Coast while building your hospitality career with Crescent Hotels & Resorts and Marriott International.
Benefits Include:
- Competitive compensation
- Marriott travel discounts worldwide
- Crescent Hotels & Resorts associate benefits
- Career growth and advancement opportunities
- Resort dining and lifestyle environment
- Dynamic and supportive team culture
Join us and help create exceptional guest experiences at one of St. Pete Beach's most exciting new destinations.
