Content Ops, Specialist

About Creative Realities

Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.

Position Summary

The Content Ops Specialist, F&B keeps menu boards and venue screens accurate across QSR, IPTV, and C-Store networks. You'll build, schedule, and deploy content in CRI's CMS platforms, then verify every change plays correctly in market.

Key Responsibilities

Content Deployment

• Build menu releases, LTOs, price changes, and daypart schedules for F&B clients.
• Key and verify menu pricing by price zone until each client's POS integration is live.
• Import, organize, and schedule client content, and edit content within design templates.
• Verify correct playback after every change.

Queue and Client Communication

• Work Content Deployment requests in HappyFox inside SLA, with clear status on every ticket.
• Keep clients updated on task completion, and escalate issues to the right team.
• Pre-stage players and content before installs so new sites open with the right content.
• Monitor client networks and troubleshoot playback issues.

Platform and Process

• Test new platform releases and keep training material current for each CMS.
• Help estimate time for project quotes.
• Track time and keep work logs current.

Education and Experience

• 2+ years in content operations, digital signage, or marketing operations.
• Experience with CMS tools, ideally for menu boards or multi-site networks.
• Working knowledge of HTML and XML.
• Bachelor's degree preferred, or equivalent professional experience.

Preferred

• Experience with QSR menu content: pricing, price zones, dayparts, and LTOs.
• Experience with BrightSign, Jira, or HappyFox.
• Platform note: Clarity and ReflectView are our proprietary CMS platforms. Platform skills are trained on the job, so no prior experience with them is expected.

Key Competencies

• Strong planning and time management.
• Clear written and verbal communication.
• Team oriented, with a positive attitude and the initiative to learn.
• Comfortable with deadlines and shifting priorities in a fast-paced environment.

Success in This Role Looks Like

• Requests completed accurately and inside SLA.
• Correct pricing on every board, every release.
• New sites open with the right content on day one.
• Playback issues caught before the client reports them.

Core Values The ideal candidate represents these six core values:

• Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!
• Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps First: We are stronger when we work together. We help first—whether it’s with our clients or our internal teams.
• Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.

Benefits

Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; access to participate in company Vision insurance and other voluntary benefit programs; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay. May be subject to change based on open enrollment periods or at the Company’s discretion.

Equal Opportunity

Creative Realities, Inc. is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.