Essential Duties and Responsibilities
- Supervise banquet servers, bartenders, and support staff during banquet and special event operations.
- Provide training, coaching, and performance feedback to ensure service excellence and adherence to standards.
- Review and execute Banquet Event Orders (BEOs), ensuring all event requirements are accurately communicated and fulfilled.
- Ensure meeting and event spaces are properly set, organized, and maintained according to BEO specifications.
- Conduct inspections of banquet rooms, hallways, storage areas, and public spaces to maintain cleanliness, safety, and organization.
- Communicate effectively with Event Management, Culinary, Front-of-House leadership, members, and guests regarding event needs and operational updates.
- Attend BEO and event planning meetings as required.
- Prepare daily operational recaps, including event revenue, staffing, attendance, operational concerns, and other relevant information.
- Support administrative functions, including scheduling, inventory management, and beverage ordering.
- Foster a positive, guest-focused environment by providing professional and welcoming service.
- Assist with additional duties and special projects as assigned.
Qualifications
- Minimum of two years of banquet supervisory experience; resort or hospitality experience preferred.
- Current TABC Certification and TIPS Certification required.
- Knowledge of banquet, fine dining, and formal service standards, including white-glove service.
- Working knowledge of audiovisual equipment, weddings, banquet operations, and beverage service.
- Proficiency in Microsoft Word and Excel preferred.
- Strong leadership, communication, and organizational skills.
- Ability to read, write, and communicate effectively in English.
- Professional appearance and adherence to company grooming and uniform standards.
Physical Requirements
- Frequently lift and/or move up to 50 pounds.
- Occasionally lift and/or move up to 10 pounds.
- Ability to stand, walk, bend, and move throughout the workday.
- Strong problem-solving and decision-making skills.
- Ability to lead teams, provide clear direction, enforce policies and procedures, and promote a collaborative work environment.
- Commitment to maintaining a safe, clean, and environmentally responsible workplace.
