JOB SUMMARY:
Responsible for daily operations in the club and help drive daily memberships and personal training revenue through coaching and KPIs.
DUTIES/RESPONSIBILITIES:
- Drive membership, training, and merchandise sales.
- Drive sales by reviewing the daily sales process with club managers.
- Execute marketing campaigns as set forth by the Marketing Director, including community outreach and involvement.
- Post on club’s social media accounts to enhance engagement, community, and culture.
- Focus on member experience, including proper follow-up to members, and prospects.
- Actively review and ensure follow up on delinquencies occurs. Collect on delinquent member accounts as necessary.
- Qualify, inform, inspire, and convert prospects to club members.
- Clean and maintain the club and equipment.
- Perform weekly bank deposits, till counts, and inventory counts.
- Help prevent cancellations and cancel or freeze memberships as necessary.
- Auditing Personal Training and Client tracking.
- Review and approve time off requests and timecards on a weekly basis.
- Review and analyze club reports to improve strategies and identify trends.
- Responsible for growing and sustaining a Personal Training department which may include training sessions as needed.
- Attend regular weekly/monthly meetings and training opportunities.
- Responsible for reviewing and maintaining KPIs for your club.
- Support the development of your team by leading meetings, setting goals, and completing performance evaluations.
- Partner with the Lead Manager or Regional Manager to ensure club success, whichever applies to your club.
REQUIRED SKILLS/ABILITIES:
- Proficient in MS Office with ability to learn new software.
- Excellent organizational and leadership skills.
- Outstanding communication and interpersonal abilities.
- Ability to prioritize and handle multiple tasks simultaneously.
- Proven ability to lead a team, self-starter.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent required.
- Personal Training Certification a plus.
- 1-3 years of Sales experience preferred.
- CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.
WORK ENVIRONMENT:
- Work is a customer facing indoor gym setting with a low to moderate noise level.
TRAVEL REQUIREMENTS:
- Less than 10% on an annual basis.
PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel.
- Must be able to lift 50 pounds.
