JOB SUMMARY:
As a Club Manager, you’ll play a key role in ensuring the daily operations run smoothly, creating a clean and welcoming environment, and driving the success of your club. This is a hands-on position where you’ll connect with members, lead growth efforts, and help shape a top-tier fitness experience for everyone who walks through our doors.
DUTIES/RESPONSIBILITIES:
Sales & Growth
- Drive membership and personal training sales to achieve monthly goals.
- Connect with prospects, new members, and current members to engage them, schedule tours, and support retention and usage.
- Stay organized and on track with your sales and outreach efforts using a structured daily process.
- Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.
Member Experience & Retention
- Ensure that every member enjoys a clean, welcoming, and high-quality experience at the gym.
- Provide exceptional service and keep in touch with new members and prospects through phone calls, texts, and face-to-face interactions.
- Assist members with delinquent accounts, following up as needed to resolve payment issues.
- Focus on keeping members engaged and addressing any concerns to help prevent cancellations.
Club Cleaning & Preventative Maintenance
- Perform daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
- Regularly check and maintain equipment to keep the club in top shape.
- Ensure all cleaning supplies and maintenance tools are well-stocked and organized.
- Report larger maintenance issues to the appropriate team for quick resolution.
Operations & Administrative Tasks
- Handle weekly bank deposits, till counts, and inventory tracking.
- Oversee the Personal Training department, tracking sessions and performance.
- Approve time-off requests and manage timecards to ensure proper staffing.
- Review club performance reports to identify trends and areas for improvement.
Leadership & Development
- Learn to effectively manage your daily tasks to meet set goals.
- Lead by example and provide support to your team as needed.
- Participate in weekly and monthly meetings and training to continuously grow in your role.
- Work closely with the Lead Manager or Regional Manager to ensure the overall success of the club.
