Blue Fig USA is an authorized independent retailer of Cricket Wireless with corporate headquarters in Orlando, FL. With over 90 locations throughout the state, Blue Fig champions the corporate mission and message of a premium customer experience, every customer, every time. Every customer deserves an exceptional experience with no exception. Blue Fig is made of trained wireless experts. Our team members provide valuable solutions that meet the wireless needs of our customers.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Hire, coach, manage, and develop sales teams in assigned district.
- Deliver top-notch results for all locations within the assigned district by meeting or exceeding sales quotas.
- Prepare schedules for all locations to ensure business needs are met and employees are supported.
- Serve as a role model for store sales team in all aspects of the job by demonstrating a professional, high-performing, and ethical image.
DUTIES & RESPONSIBILITIES:
- Lead and manage the sales team to provide an unparalleled customer experience.
- Lead sales team to ensure the assigned sales quotas are met.
- Promote store growth through training, coaching, and developing the store sales team.
- Meet sales goals by selling our products and services to new and existing customers.
- Promote positive customer experience through modeling great customer service and handling escalations.
- Stay updated with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.
- Consult with new and existing customers to determine their wireless service needs.
- Handles all escalated customer service issues in a timely and professional manner.
- Effectively communicate value propositions to the team and the customer.
- Report on changes to the district and suggest tactical changes to address the recognized changes per store in the designated market.
- Provide company training during onboarding and offer continuous professional development throughout the market.
- Submit payroll for processing weekly.
- Ensure that facility maintenance is reported, and stores are up-to-code.
- Conduct safety training.
- Other duties as assigned.
DIRECT REPORTS: Store Managers (Indirect reports- Team Leads, Sales Advocates)
