Key Responsibilities:
- Address client queries and resolve client feedback
- Provide guidance and information as per client requirements
- Interacting and supporting the internal teams on client queries
- Customer relationship management (CRM) – assist CRM team in various CRM initiatives
- Handling client queries via phone & emails (incoming & outgoing)
- Identify potential clients and convert them to increase sales
- Provide advice on positioning, marketing, and development of our services from the perspective
- Korea cultural acceptance
Play an active role in not only meeting but also exceeding client satisfaction
Prerequisites/Key Characteristics and Skills required:
- Should have at least a bachelor’s degree in any field
- 0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client
- Servicing/Marketing/CRM/PR functions preferred)
- Native Korean with Basic English and Korean writing skills
- Multitasking and flexibility to work across various projects based on client requirement
- Eagerness to work in a multicultural/team environment
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