Are you curious, compassionate, and excited to help people? Cronometer is looking for a full-time Customer Support Associate to join our team in Revelstoke, BC. This is an entry-level role, ideal for someone earlier in their support career who is excited to learn, grow, and develop toward more independent ownership over time.
Cronometer is a nutrition tracking app used by millions of people around the world. We pride ourselves not only on our science-backed data, but on offering thoughtful, human, and helpful support to the people using our product every day.
This isn’t your typical call-centre role. You won’t just answer questions - you’ll help users understand their health data, get more value from Cronometer, and share the insights that help us improve the customer experience. You’ll be joining a fast-learning support environment where curiosity, clear communication, thoughtful problem-solving, and collaboration matter.
What You'll Do:
- Deliver friendly, clear, and accurate support to users by email through Zendesk
- Learn Cronometer’s features, common user workflows, integrations, and core nutrition concepts
- Follow established workflows to investigate issues, asking thoughtful follow-up questions and escalating with clear context when needed
- Reproduce and document suspected bugs using team guidance, templates, and internal processes
- Stay informed on product updates, known issues, ticket trends, and internal team guidance
- With team guidance, monitor and respond to user feedback across app store reviews, Reddit, or social media
- Help maintain support resources and help content, flag recurring pain points, and as you grow, contribute ideas that improve our workflows
You Might Be a Fit If You:
- Are a clear written communicator who enjoys digging into what's really going on
- Care about helping people and creating a positive customer experience
- Are detail-oriented and capable of managing multiple priorities with care
- Are tech-savvy and eager to learn tools like Zendesk, Slack, GitHub, and AI-enabled support tools
- Work well independently, but enjoy being part of a collaborative and supportive team, and are open to feedback and coaching
- Can spot patterns or recurring issues and are comfortable raising them with your team
- Are interested in health, nutrition, technology, and learning how people use a detailed product in real life
- Are based in, or willing to relocate to, Revelstoke, BC, and excited to work in person with the team
What We Offer:
- Comprehensive health & dental benefits
- Employee Stock Option Plan
- 3 weeks paid time off, plus flexible schedule and WFH days
- Company mobile phone & phone plan
- Fitness device rebate
