HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    CR

    Cross Sound Ferry Services

    Transportation

    Call Center Reservation Agent

    New London,, United StatesOn-SitePart-time$18 / hourPosted 1mo ago
    All Cross Sound Ferry Services jobs

    Job description

    Seasonal Call Center Reservation Agent

    Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2026 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling in between New London, CT and Orient, NY, as well as our seasonal Block Island trips and Lighthouse Cruises. Must have excellent communication skills, as well as some experience with computers. Call center experience preferred. This seasonal position will be part time with more hours available during summer. Must be willing to work weekends, holidays, and evening hours.
    Starting Rate: $18.00/hr

    Primary duties include, but not limited to:

    • Pleasantly answer the phone and guide customer through the reservation process
    • Answer any and all questions regarding travel, vessels, and company policy/procedure
    • Book new travel, change/cancel existing reservations
    • Enter payment information
    • Sign customers up for our Rewards Program; explain benefits of program
    • Explain all current promotions
    • Advise customers how to use company website
    • Explain different services that we offer
    • Resolve customer complaints, guide them and provide any relevant info
    • Report any issues/security issues to management

    Job details are sourced from the employer's original posting.

    Open job posting
    CR

    About the company

    Cross Sound Ferry Services

    Cross Sound Ferry Services operates a ferry service connecting Long Island, New York, with New England.

    View all Cross Sound Ferry Services jobs
    Industry
    Transportation
    Open roles
    7

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.