Location: Kansas City, MO
Department: Channel
Reports To: COO
Position Type: Full-Time
So, what is Crux? It’s the nitty gritty, the heart of the matter. We know the traditional agency model isn’t a fit for everyone, so we take a different approach. Think of us as the “un-agency.”
When you join Crux, you become part of an entrepreneurial team committed to elevating brands and amplifying missions. We’re trusting, accountable, unrelenting, and driven to help each other and our clients succeed.
The Senior Director of Public Relations & Communications leads the vision, strategy and continued evolution of Crux’s public relations and communications practice. This role serves as the senior communications advisor across the organization, ensuring our work is strategically strong, integrated across channels and directly connected to our clients’ business goals.
This is a player/coach role, but one weighted toward leadership and strategic oversight. The right person knows when to empower the team to lead and when a client situation, business opportunity or complex communications challenge requires senior-level involvement.
Who You Are:
You are someone who:
- Models TEAM CRUX values and leads with maturity, sound judgment and humility.
- Thinks strategically and can translate business and marketing goals into effective communications strategies.
- Is a confident advisor with exceptional written, verbal and presentation skills.
- Thrives in a fast-moving environment and can effectively prioritize across clients, projects and competing needs.
- Builds strong relationships and collaborates effectively across teams and disciplines.
- Enjoys developing others while knowing when to empower the team and when to step in.
- Is proactive, curious and willing to roll up your sleeves when the situation calls for it.
What You Will Do:
Practice & Strategic Leadership
- Lead the overall PR and communications function at Crux, establishing strategic direction, standards, best practices and expectations for quality.
- Oversee communications strategies across the client portfolio, ensuring work is integrated, effective and connected to measurable business goals.
- Serve as a senior strategic advisor to clients on brand reputation, positioning, executive communications, thought leadership, media relations and integrated communications.
- Lead high-level client conversations and serve as an escalation point for complex, sensitive or high-visibility communications needs.
- Partner across Channel Strategy, Paid Media, Email, Creative and other disciplines to ensure communications strategies support the broader marketing ecosystem.
Media Relations, Reputation & Crisis Communications
- Provide strategic direction for local, regional and national media relations, including story development, thought leadership and executive visibility.
- Maintain and continue building meaningful relationships with journalists, editors, producers, influencers and other key media contacts.
- Provide senior oversight for media training, executive communications and other high-visibility messaging.
- Lead crisis and reputation communications strategy, providing clear and confident counsel during fast-moving or high-stakes situations.
- Ensure clients have appropriate messaging frameworks, response plans and communications protocols in place when needed.
Team & Practice Development
- Lead, mentor and develop the PR and communications team, setting clear expectations and creating opportunities for continued growth.
- Delegate effectively while maintaining accountability for the strategic quality and outcomes of the team’s work.
- Identify capabilities, resource needs, processes and tools that strengthen the function as Crux grows.
- Foster collaboration across PR, content, lifecycle communications and Crux’s broader channel teams.
- Stay ahead of changes in the media and communications landscape and identify emerging tools, technologies and approaches that can improve client outcomes.
Performance & Practice Growth
- Establish meaningful KPIs and measurement approaches that connect communications efforts to client business goals and use insights to continually strengthen strategy.
- Identify opportunities to expand PR and communications services within existing client relationships and prospective new business.
- Partner with client leadership and business development teams to scope opportunities and contribute communications expertise to pitches and proposals.
- Help define and evolve Crux’s PR and communications offerings based on client needs, industry trends and opportunities in the marketplace.
