Assistant Contract Technical Representative

CSA is seeking a qualified Assistant Contract Technical Representative (ACTR) to support operations at Naval Station Great Lakes for the Naval Education and Training Command (NETC). The ACTR will assist in managing and supporting Navy and Marine Corps Internet (NMCI) and Next Generation Network (NGEN) services. This is a full-time on-premises position in Great Lakes, IL requiring experience in IT service delivery within a government or military environment.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

How Role will make an impact:  

• Provide direct support to the NETC Contract Technical Representative (CTR) by creating service records and Task Order modifications in the Navy Enterprise Tool (NET)
• Submit Move, Add, Change (MAC) requests, Delivery Requests, and initiate NET buildouts as required
• Assist with employee check-in/check-out processes, including the creation, transfer, and provisioning of NMCI and Office 365 user accounts, as well as designated NGEN IT solutions
• Support the computer hardware refresh cycle, respond to user assistance requests, troubleshoot IT issues, and recommend appropriate technical solutions
• Conduct periodic physical inventories of ordered services; validate, reconcile, and update service records in NET to ensure data accuracy
• Upon completion of MAC requests, verify that all tasks have been fully executed by the NMCI contractor by checking HP Service Manager and Active Directory.