Head - Customer Success Management| Mumbai

• Pivotal role in ensuring the satisfaction of Business and IT Stakeholders through good quality deliveries and good working relationships.
• Responsible for building strong relationships with stakeholders, understanding their needs, and advocating for their success within our Bank.
• Primary goal will be to drive value for our stakeholders while fostering good partnerships.

Responsibilities

Stakeholder Relationship Management:
•   Develop and maintain strong, trusting relationships with key stakeholders within the organization.
•   Serve as the primary point of contact for stakeholders, addressing their inquiries, concerns, and requests in a timely and                professional manner.
Customer Advocacy:
•   Act as the voice of the stakeholders within our organization, representing their interests and advocating for their needs
•   Collaborate with internal teams, including business, support functions, control functions and Technology Solutions Group
Stakeholder Feedback and Insights:
•   Gather feedback from stakeholders through surveys, interviews, and other channels to gain insights into their needs,                   preferences, and pain points.
•   Analyse data and feedback to identify trends, to take corrective decisions and strategic decision-making

Qualifications

Qualification: