Assistant Property Manager

As an Assistant Liaison/Property Manager your primary goal will be learning about the day-to-day operations management of a Liaison for our co-op member properties.  As an Assistant Liaison/Property Manager you are required to gain an understanding how to develop and maintain professional relationships with members on and off-site. As well as learning how to coordinate Leasing, Maintenance, Finance, and Facilities operations of multiple co-op properties to create and maintain overall successful and fluid processes.

As an Assistant Liaison/Property Manager must be able to effectively communicate verbally and in writing in both English and Korean, including translating and interpreting information between the two languages in order to facilitate communication with Korean-speaking residents, respond to inquiries, explain policies and procedures, and assist with documents and other resident-related matters. You will help ensure a rewarding experience by helping to educate them on HUD, Fair Housing laws, and CSI procedures. This role will also educate you on working with staff and committees to manage vacancies.

This position includes learning about the co-op system, working with the Senior Liaison staff to meet operational goals, and supporting the Liaison department. Duties may include clerical and administrative duties as well as any assignments or projects designated by your immediate supervisor. 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintain a positive attitude
• Provide continuing support for volunteers
• Translate and interpret in both English and Korean
• Support the Liaison department with administrative and clerical duties
• Help with daily office duties (filing, organizing)
• Liaising with tenants to provide information and address their complaints and concerns.
• Maintaining and storing documentation effectively
• Attain knowledge in understanding the full spectrum of responsibilities and day-to-day tasks involved with property management
• Assist with special projects as needed
• Assist Liaison team with financial reporting, operating and capital budget preparation & reforecasts
• Gain experience in financial analysis and value creation at the asset-level

Competencies

• Communication: An Assistant Liaison/Property Manager must be able to communicate information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication. Able to convey complex information clearly. Anticipates the information that others will need.
• Planning & Organizing: Someone in this position must be able to achieve results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives. Anticipates crucial stages in projects. Formulates alternative means of achieving objectives. Responds effectively to unforeseen events.
• Flexibility & Adaptability: To be successful in this position the Assistant Liaison/Property Manager must actively seek to learn new things on their own initiative. Has responded positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Teamwork: Actively participates in team. Encourages co-operation. Aware of the needs of others and responds flexibly. Shares information and supports other team members. Can get things done through others and set realistic objectives.
• Researching & Investigating: This position requires recognizing information needs and identifying and utilizing appropriate information sources. Persists in seeking information and adopts a variety of strategies. Questions, checks, and evaluates information and sources. Paying attention to details.

• Language Requirement: Fluency in both English and Korean is required. The ability to communicate, interpret, and translate accurately between English and Korean is an essential requirement of this position.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Work environment
An Assistant Liaison/Property Manager generally works in an office environment.

Physical demands

This position requires sitting at a desk for extended periods of time and significant amount of time on the phone.

• Must be able to push/pull/lift to 30 pounds at a time. 

Travel required
Will need to travel to other co-ops and the regional office for meetings and trainings.

Required education and experience

• Associate or bachelor’s degree preferred, relevant/equivalent experience or a combination of both
• Excellent time management
• Diligence for quality work
• Ownership of assigned tasks
• Respect, passion, and commitment for working with seniors
• Property management experience desirable but not required
• Desire an opportunity to advance to liaison and senior liaison positions
• Must have reliable transportation, a valid driver’s license, and active auto insurance
• Ability to communicate with different department within the organization – leasing, facilities, occupancy, etc. 
• Bilingual in English & Korean

Work authorization/security clearance requirements
Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.

Affirmative Action/EEO statement
CSI is an Equal Opportunity Employer