As a Bilingual Assistant Liaison/Property Manager, your primary goal will be learning about the day-to-day operations and management of a Liaison for our co-op member properties. You are required to gain an understanding of how to develop and maintain professional relationships with members on and off-site. As well as learning how to coordinate Leasing, Maintenance, Finance, and Facilities operations of multiple co-op properties, some of which have residents who speak exclusively Mandarin, to create and maintain overall successful and fluid processes.
As a Bilingual Assistant Liaison/Property Manager, you will work with and support our volunteer members. You will help ensure a rewarding experience by helping to educate them on HUD, Fair Housing laws, and CSI procedures. This role will also educate you on working with staff and committees to manage vacancies.
This position includes learning about the co-op system, working with the co-op coordinator to meet operational goals, and supporting the entire Liaison department. Duties may include clerical and administrative duties as well as any assignments or projects designated by your immediate supervisor.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Maintain a positive attitude
- Provide continuing support for volunteers
- Support the Liaison department with administrative and clerical duties
- Help with daily office duties (filing, organizing)
- Liaising with tenants to provide information and address their complaints and concerns.
- Maintaining and storing documentation effectively
- Attain knowledge in understanding the full spectrum of responsibilities and day-to-day tasks involved with property management
- Assist with special projects as needed
- Assist Liaison team with financial reporting, operating and capital budget preparation & reforecasts
- Gain experience in financial analysis and value creation at the asset-level
Competencies
- Communication: An Assistant Liaison/Property Manager must be able to communicate information and ideas clearly and articulately, both in oral and written form. Uses appropriate language, style, and methods depending on the audience and the purpose of communication. Able to convey complex information clearly. Anticipates the information that others will need.
- Planning & Organizing: Someone in this position must be able to achieve results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives. Anticipates crucial stages in projects. Formulates alternative means of achieving objectives. Responds effectively to unforeseen events.
- Flexibility & Adaptability: To be successful in this position, the Assistant Liaison/Property Manager must actively seek to learn new things on their own initiative. Has responded positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
- Teamwork: Actively participates on a team. Encourages co-operation. Aware of the needs of others and responds flexibly. Shares information and supports other team members. Can get things done through others and set realistic objectives.
- Researching & Investigating: This position requires recognizing information needs and identifying and utilizing appropriate information sources. Persists in seeking information and adopts a variety of strategies. Questions, checks, and evaluates information and sources. Paying attention to details.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work environment
An Assistant Liaison/Property Manager generally works in an office environment.
Physical demands
This position requires sitting at a desk for extended periods of time and significant amount of time on the phone.
- Must be able to push/pull/lift to 50 pounds at a time.
Travel required
May need to travel to co-ops on occasion.
Required education and experience
- Associate degree, Bachelor’s preferred, equivalent experience or a combination of both
- Fluency in Mandarin Chinese is strongly preferred.
- Excellent time management
- Diligence for quality work
- Ownership of assigned tasks
- Respect, passion, and commitment for working with seniors
- Property management experience desirable but not required
- Desire an opportunity to advance to liaison and senior liaison positions
- Must have reliable transportation, a valid driver’s license, and active auto insurance
- Ability to communicate with different functions within the organization – leasing specialist, facilities, certification, etc.
Work authorization/security clearance requirements
Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.
Affirmative Action/EEO statement
CSI is an Equal Opportunity Employer
