Certification Clerk

Job Summary
We are seeking a detail-oriented and highly organized Certification Clerk to join our quality assurance team. In this role, you will be responsible for managing certification documentation, ensuring compliance with industry standards, and maintaining accurate records. Your proactive approach and meticulous attention to detail will support our commitment to quality management and regulatory adherence. This position offers an exciting opportunity to contribute to the integrity of our certification processes and uphold the highest standards of quality across our operations.

The Certification Clerk ideally has a willingness to learn HUD guidelines and regulations set forth in HUD Handbook 4350.3 REV-1 and subsequent notices, including rent calculation, eligibility, verification, recertification, tenant screening, and Fair Housing.

The Certification Clerk supports various properties in meeting occupancy goals and certification requirements across the portfolio. Certification Clerks interact directly with current members and resident volunteers to achieve maximum occupancy and compliance with various program requirements (i.e. HUD, LIHTC, HOME, etc.) certification/recertification requirements and helps troubleshoot occupancy and certification problems as requested.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Certifying and recertifying applicants and tenants.
• Using customer service skills to take resident requests, address resident concerns, and resolve them quickly.
• Maintaining professional demeanor at all times.
• Using exceptional multitasking skills to streamline processes and effectively manage daily tasks.
• Performs clerical tasks such as filing, typing, telephone and computer input
• Accurately process information and documents to ensure methods are coordinated
• Ability to organize information in a predetermined format for submission to supervisors in connection with reporting requirements.
• Processing monthly assistance reports
• Establishing and maintaining all files of current members
• Other jobs duties as assigned by supervisor

Competencies

• Teamwork: Works with others and builds effective relationships to accomplish common team goals and objectives. Shares ideas freely and openly. Receives input from others. Recognizes when compromise is necessary while working towards consensus with a focus on outcomes that reflect the collective need. Accepts responsibility for his/her role as an effective participant
• Communication: Listens and interprets verbal and non-verbal inputs in order to ensure thoughts and ideas are understood. Determines what information is to be communicated, when and to whom. Shares information seeks feedback from others and provides appropriate follow-up to ensure understanding of both the message and its intent. Expresses ideas respectfully and shares information in a clear and concise manner using the appropriate mode of communication.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work environment

Certification Clerks generally work in an office environment.

Physical demands

This position requires sitting at a desk for extended periods of time and significant amount of time on the phone.

• Must be able to push/pull/lift up to 30 pounds

Travel required

• May need to travel to co-op properties on occasion.

Company Overview

CSI Support & Development is a mission-driven non-profit organization that develops, acquires, and manages quality, affordable senior housing. We own and manage properties nationwide and believe wholeheartedly in preserving affordable housing for seniors and providing unique opportunities for our resident members. Our corporate culture is the result of our core values (cooperation, education, excellence, integrity, respect, and volunteerism). CSI is a well-established organization (75+ years old) with a progressive approach. For more information about us, visit www.csi.coop.