Emergency Response Person

The Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERP’s must be able to think quickly and remain calm under pressure. To communicate effectively, ERP’s need excellent interpersonal skills and the ability to talk with people seeking their help. 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide excellent customer service
• Adhere to all company service and operating standards
• Assess the level of priority for each call received
• Identify the appropriate departments, vehicles, and personnel to dispatch to scenes
• Dispatch medical, police, fire, and search and rescue first-responders as appropriate
• Provide pre-arrival instructions to callers
• Snow removal and general grounds maintenance
• Light cleaning of community bathrooms and other duties as instructed by immediate supervisor 

Competencies

• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
• Communication skills: ERP’s must be good listeners and be able to communicate with members, employees, and third-party organizations.
• Interpersonal skills: Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Work environment
An Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor. 

Physical demands

The Emergency Response Person needs to be able to do the following to do their work, as assigned, efficiently: 

• Stand for long periods of time.
• Walk or run for long periods of time.
• Bend or twist their body.
• Repeat the same movements.
• Kneel, stoop, crouch, or crawl.

Travel required
Travel may be required between co-ops in the nature of an emergency.

Required education and experience

• High school diploma or its equivalent
• Ability to work in a physically demanding job that may include walking and standing for long periods of time
• Ability to remain calm under pressure
• Commitment to following all protocols and procedures
• Commitment to building and maintaining professional relationships with co-op members
• Outstanding verbal communication skills and strong written communication skills

Work authorization/security clearance requirements
Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.

Affirmative Action/EEO statement
CSI is an Equal Opportunity Employer