This position is responsible for assisting all guests in a friendly, courteous, and professional manner. Ensures exceptional guest service, creates a pleasant dining experience and assist the servers and bartender when needed.
- Greets and seats all guests in a courteous and friendly manner.
- Accurately and quickly takes, enters orders when needed, and communicates guest orders to servers according to standards.
- Takes guest reservations.
- Responds to guests needs and provides the highest level of quality service.
- Assists other associates as needed to meet guest’s needs.
- Effectively operates micros operating system and cash register.
- Follows all CSM/Brand cash handling/POS procedures to ensure accurate closing of all guest checks.
- Primary responsibly include greeting guests, seating guests, answering phone calls, finishing guest transactions at POS station, and assisting servers, room service servers, and bartenders when needed to ensure a high level of guest satisfaction.
- This may include taking orders, ringing orders, bringing room service deliveries to rooms, assisting with servers side work, bussing and wiping down tables, and restocking.
- Is knowledgeable regarding the hotel and local area.
- Completes all required paperwork accurately and in a timely manner.
- Maintains a clean and safe work area, and handles all beverage/food in compliance with CSM/Brand, local, state and federal regulations.
- Assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room.
- Follow all CSM/Brand procedures for guest/associate incidents.
- Knowledgeable of hotel emergency procedures.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adheres to CSM/Brand grooming and appearance standards, and general work rules and department procedures.
- Attends all required department and hotel meetings and adheres to CSM attendance policy.
- Completes all required side work, and takes initiative to jump in wherever necessary.
- Works as a team player and actively contributes to the success of the restaurant/bar experience.
Competencies/Skills Required: One year of previous customer service experience required. Must have attention to detail, and ability to perform job duties in a repetitious and fast paced environment. Must have the ability to speak, understand, and write English in order to meet guest’s needs and complete required paperwork.
Education: High school diploma/GED or equivalent experience required.
Physical
Requirements:
Ability to lift, push and pull up to 30 pounds on a regular basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
Competencies/Skills Preferred: Previous hosting experience preferred in a fast-paced restaurant environment.
