This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff, guest satisfaction and positive employee relations.
- Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
- Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Ensures all required training for department employees is completed and training records are maintained.
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
- Utilizes available resources and adheres to CSM training policies.
- Promotes collaboration and positive, professional work environment.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Responsible for assisting and supporting all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.
- Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills.
- Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
- Work together with Engineering to report maintenance issues.
- Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
- Other duties as assigned.
Competencies/Skills Required: Prior housekeeping supervision experience preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High school diploma or GED required.
Physical
Requirements:
Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift. Significant bending required.
