Engagement Manager

Job Description

Engagement Manager

Can you spot a revenue opportunity sitting inside a project that's already 80% delivered? Do you get as much energy from a well-run QBR as you do from closing a new SOW? Can you hold a PM accountable for a slipping RAID log and negotiate an MSA renewal in the same week?

Then, our Engagement Manager role here at CUBE84 may interest you.

In this gig,

1. You turn happy clients into bigger contracts
   You're always scanning existing accounts for the next upsell, cross-sell, or team-extension opportunity — and you know the difference between a client who's ready for that conversation and one who isn't yet. You lead SOWs, RFP responses, and commercial pitches for account expansion, and you build relationships into new business units before anyone asks you to.

2. You're the person the VP calls first
   You're the primary escalation point and trusted advisor for senior client stakeholders — Directors, VPs, sometimes the C-suite. You run the governance cadence that keeps everyone honest: MBRs, QBRs, and the kind of straight-talk that catches a retention risk three months before it becomes a lost account.

3. You know exactly what the account is worth
   You own the commercial side of the relationship — margins, utilization, budget health — and you lead contract renewals, MSA negotiations, and pricing conversations without needing someone else to make the call.

4. You run a tight ship across the whole portfolio
   You partner with PMs and Tech Leads to keep milestones, SLAs, and quality on track, and you don't let "we'll document it later" become a habit. You mandate and audit RAID logs, RACI, change control, and milestone tracking across every engagement, and you enforce a real change control gate — no scope, timeline, or budget shift moves without a documented impact assessment and sign-off. You standardize a portfolio-wide health scorecard and review it on a fixed cadence, so nothing surprises you.

5. You pitch solutions, not features
   You take complex technical offerings — Cloud, DevOps, AI, custom software — and translate them into direct answers to a client's business problem. You're comfortable being the one in the room who can move a technical conversation into a commercial one.

6. You build a team people don't want to leave
   You lead people, not just projects. You run initiatives without someone standing over your shoulder, and your PMs know exactly what "good" looks like because you've shown them, not just told them.

It'll be awesome if you...

• Have 10+ years of overall experience in IT professional services, tech consulting, or IT account management, with a proven track record of hitting expansion/upsell targets (this one's non-negotiable)

• Have led SOWs, RFP responses, and commercial pitches that actually closed

• Have real financial acumen — margins, utilization models, contract negotiation, not just budget-tracking

• Have run governance cadences (MBRs/QBRs) with senior stakeholders and walked away with the relationship stronger, not weaker

• Have held PMs accountable to delivery discipline — RAID, RACI, change control — across a multi-account portfolio

• Are confident presenting to and influencing C-suite stakeholders

• Have strong people management skills and can run initiatives independently, without hand-holding

More awesome, if you have

• Salesforce knowledge

• Experience pitching Cloud, DevOps, or AI-adjacent technical offerings