Responsibilities:
- Schedule field service engineers/technicians for startup, commissioning, troubleshooting, warranty, training, and preventive maintenance work.
- Maintain the service calendar, confirm site readiness, coordinate travel, and prioritize service requests.
- Serve as the customer contact for scheduling, status updates, training coordination, and warranty follow-up.
- Support project engineers and field teams with startup documentation, service reports, training records, and closeout requirements.
- Coordinate parts, consumables, tools, warranty returns, and logistics with internal support teams.
- Track open service activities through completion and prepare reporting on startups, warranty response, utilization, and customer satisfaction.
- Support invoicing, expense reconciliation, service contract administration, renewals, and aftermarket opportunities.
Qualifications:
- 3+ years of service coordination, project coordination, customer support, industrial equipment service, or field service experience.
- Bachelor’s degree in Business Administration, Operations, Engineering Technology, or related field preferred.
- Proficiency with Microsoft Office; ERP, CRM, or field service system experience preferred.
- Ability to understand technical documentation, equipment schedules, project plans, and service requirements.
- Industrial water treatment, chemical feed, controls, or oxidant equipment experience preferred.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position:
Attention to detail Mechanical aptitude Quality-focused mindset
Problem -solving skills Teamwork & Collaboration Time management Safety awareness
Target Salary Range: $60,000 - $85,000 per year, paid hourly. Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k).
Culligan International Company is an Equal Opportunity Employer.
