The Sales Coordinator’s primary function is to provide support to the Sales Manager.
Key Responsibilities
- Customer Experience & Lead Engagement
- Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.
- Deliver a consultative, customer-first experience by understanding customer needs and recommending appropriate next steps.
- Lead Qualification & Appointment Validation and Scheduling
- Schedule qualified consultations with the appropriate Household Sales Representative (HHSR) based on territory, availability, drive time, and scheduling guidelines.
- Meet designated lead-to-appointment conversion and responsiveness targets.
- Systems Support Functions
- Ensure all month end reporting is completed to close out the month
- Communicate with HHSRs and ASMs when appointments are not updated properly/timely manner.
- Sales Team Support
- Serve as the primary point of contact for HHSRs throughout the day, providing real-time support with sales appointments, customer inquiries, financing questions, scheduling needs, and issue resolution to help ensure a seamless customer experience and successful sales process.
- Schedule and coordinate installations using Outlook calendars, maintaining ongoing communication with office staff, installers, and sales representatives to ensure all required information is accurate, resources are aligned, and installations are completed successfully with minimal disruption to the customer.
- Assist with contract processing, off-the-truck sales, rental conversions, and sales documentation requirements.
- Financial Support
- Review and validate financing details to ensure the financed amount matches the executed sales contract and identify any discrepancies.
- Submit funding remittance requests to the Cash Applications Team to support timely payment processing and account reconciliation.
- Marketing & Business Growth Support
- Support marketing campaigns, grassroots events, lead generation initiatives, and marketing material coordination.
- Analyze lead trends and campaign performance data.
Minimum Requirements:
- High school diploma or equivalent, required
- Associates Degree in Business Administration or related field, preferred
- 2–4 years of experience in sales coordination, sales support, customer service, lead management, call center operations, or a related role.
- Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- CRM experience preferred (Salesforce)
- Excellent written and oral communication skills
- Strong Customer service skills
Benefits:
The company offers a comprehensive benefits package which includes health insurance (dental, vision and health), paid time off, life insurance and a 401K plan. Employees are also eligible to receive discounted products.
Equal Opportunity Statement: **
Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard torace, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation,gender expression, veteran status, age, FMLA status,or any other factor determined to be unlawful by federal, state or local statutes.
Culligan has over 88 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.
The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.
Culligan is an Equal Opportunity Employer.**
#GEN
