We are looking for a talented Customer Order Management Representative Level II to join our team specializing in Supply Chain Planning for our Cummins Inc. facility in Rocky Mount, NC
In this role, you will make an impact in the following ways:
To be successful in this role you will need the following:
Strong collaboration skills – You consistently build partnerships with cross‑functional teams (manufacturing, logistics, quality, distribution centers, and internal support functions) to resolve issues, meet deadlines, and achieve shared customer and business objectives.
Effective, multi‑mode communication – You tailor your communication style and level of detail to different audiences, ensuring customers and internal stakeholders clearly understand order status, next steps, risks, and resolution timelines.
Customer‑centric mindset – You build trust and long‑term relationships by anticipating customer needs, providing proactive updates, and delivering solutions that align with customer expectations throughout the entire order life cycle.
Ability to drive results under pressure – You manage competing priorities, tight ship deadlines, and complex escalations while consistently meeting service level commitments and maintaining order accuracy—even in challenging or time‑sensitive situations.
Commitment to self‑development – You actively expand your knowledge of systems, processes, policies, and quality requirements by seeking feedback, learning through hands‑on experience, and using formal and informal development resources.
Proactive customer support across the order life cycle – You understand how each phase of the order life cycle (order entry, processing, fulfillment, shipment, and post‑delivery support) directly impacts customer satisfaction and take initiative at every stage to prevent issues.
Deep understanding of order life cycle processes and systems – You demonstrate proficiency in order management systems, knowing how to process orders, handle modifications, research inquiries, and resolve exceptions accurately and efficiently.
Operational excellence in order processing – You identify exceptions early, solve problems before they impact the customer, ensure compliance with export and shipping requirements, and maintain precise documentation to support auditability and quality standards.
Respect for and inclusion of diverse perspectives – You recognize the value of different cultures, experiences, and viewpoints, using them to improve collaboration, problem‑solving, and customer outcomes.
Education:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
College or equivalent degree preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
MINIMUM REQUIREMENTS (Experience, Education, Skills):
SPECIFIC ROLE RESPONSIBILITIES:
The Compiling technician in this role will be responsible for converting Customer Orders for CSL language to a plant-level shop order. The Compiling technician will be responsible for providing Engineering with feedback on issues that hold shop orders from compiling. This would include working with corporate engineering, plant engineering, and other groups to resolve issues. Responsibility involves the engine's structure and the correct compilation of engines for building. Extensive use of the computer tools is required. The person must be able to interact with a diverse group to resolve issues and make improvements that contribute to customer delight.
OTHER WORK DEMANDS:
Employees in this position must be able to lift one to forty-five pounds frequently and seventy-five pounds or more infrequently with assistance. Employees must be able to wear hearing protection, interpret information by using visual acuity, hearing, and speaking, gross and fine motor skills, and work eight hours or more frequently.
ADDITIONAL COMMENTS:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment. Learn more about this role and how you can begin Working Right . Our Electrified Power Business Unit (EPBU) delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience. Cummins Electrified Power are a leading provider of flexible battery solutions for demanding automotive and power applications .