Manager - Service Engineering

We are looking for a talented Manager – Service Engineering to join our team specializing in Deployment & Field Operations for our First Mode. facility in Seattle, WA. 

Cummins acquired First Mode in 2025, a startup focused on developing battery-hybrid solutions for large mining haul trucks. This role will serve as the service manager of First Mode’s hybrid-electric retrofit kits while establishing and helping scale the service engineering function to support product deployments.

The successful candidate will leverage experience with established Cummins service processes and tools while adapting them to a lean, agile startup environment. Key responsibilities include developing repeatable deployment and infant-care processes, supporting successful field deployments, and creating the foundation for a scalable service organization.

In this role, you will make an impact in the following ways: 

• Serve as the key technical liaison between field service, engineering, quality, and manufacturing to align on product performance and customer needs
• Lead complex, cross-functional investigations to identify root causes of product issues and drive effective, data-informed solutions
• Proactively identify and prioritize product and process risks in the field, delivering both short-term fixes and long-term improvements
• Enhance customer value and uptime by leveraging data analytics to improve product reliability and total cost of ownership
• Drive alignment and consensus among technical experts to implement robust engineering decisions and product resolutions
• Lead and coordinate technical project teams, including managing and coaching small- to mid-sized teams and developing talent
• Advance global processes and systems by leading continuous improvement initiatives across functions and business units
• Provide expert-level guidance in service engineering, mentoring others and supporting large-scale, high-impact issue resolution efforts