Now Hiring: Customer Support Specialist – Security Systems
📍 Location: Wiscasset, ME (On-Site)🕒 Schedule: Monday–Friday | 8:00 AM – 5:00 PM💰 Pay: $20–$22 per hour📄 Position Type: Full-Time
Since 1983, Cunningham Security has been a trusted, family-owned provider of residential and commercial security solutions throughout Northern New England. Our team is dedicated to helping homeowners and businesses stay safe through customized alarm and security systems.
As our company continues to grow, we’re looking for a Customer Support Specialist who enjoys solving problems, helping people, and being part of a dependable team. If you thrive in a fast-paced environment and take pride in delivering great service, this could be a great opportunity for you.
We believe great employees deserve strong support and benefits.
What we offer:
Competitive hourly pay
Medical, dental, and vision insurance
Short- and long-term disability coverage
Paid time off
Retirement plan options
Stable, family-owned company culture
Ongoing training and opportunities to grow your skills
In this role, you will serve as a key point of contact for customers who rely on our security systems every day. You’ll assist with inquiries, help troubleshoot issues, and ensure customers receive timely and helpful support.
Responsibilities include:
Answering and managing a high volume of incoming customer calls
Responding to customer inquiries via phone and email
Assisting customers with basic alarm system troubleshooting
Reviewing daily alarm activity and system reports
Documenting interactions and updates in internal systems
Following up with customers to ensure issues are resolved
Providing a friendly, professional experience during every interaction
Successful candidates are organized, detail-oriented, and enjoy helping people solve problems.
Qualifications:
High school diploma or equivalent
Prior customer service experience required (call center experience is a plus)
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable using Microsoft Office and learning new software systems
Experience with CRM platforms is helpful but not required
Every call you take supports systems that help protect homes and businesses. If you enjoy working with people, solving problems, and being part of a team that takes pride in what they do, we encourage you to apply.
Apply today to join Cunningham Security and help keep our communities safe.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Cunningham Security Systems is a company that provides security system solutions.