Position Summary:
This position is responsible for servicing, maintaining and growing existing accounts and pursuing new opportunities while working closely with Outside Sales and Management. Normal activities include providing product information, pricing, and technical support.
Essential Functions:
- Executes and delivers upon a defined set of Best Business Practices for the Inside Sales role. Includes Quoting, Sourcing, Closing Orders, Accurate Order Entry, Outcalls, Leads and Opportunities, and use of Curbell Selling System, CRM and Sales Tools.
- Develops strong relationships with strategic customers. Calculates, quotes, and negotiates price, delivery, and terms of sale. Uncovers new opportunities with customers by leveraging relationships and asking market related questions. Introduces new materials to customers and educates them on use and applications. Follows up on existing quotes, closes sales on existing and new business and proactively makes outcalls to current and potential customers. (Measure with Overall Sales and Margin Results.
- Using the SAP CRM system, reviews, verifies, and inputs customer contacts, quotes and orders. Responsible for managing customer information in SAP and CRM. Uses SAP CRM information to increase customer service experience. Communicates with Outside Sales, Purchasing and Management on new developments, sourcing and key account information.
- Performs other duties as assigned.
Core Competencies:
• Detail Orientation
• Multi-Tasking
• Sense Of Urgency & Work Ethic
• Communications Skills
• Customer Excellence
• Relationships, Influence & Problem Resolution
