Job Title
Facility Executive - Soft Services
Job Description Summary
Job Description
Key Responsibilities
1. Housekeeping Manpower Management
- Monitor daily housekeeping manpower attendance across assigned stores.
- Track absenteeism, shortages, replacements and manpower deployment.
- Coordinate with housekeeping service providers for timely replacement of absent manpower.
- Ensure adequate manpower availability as per approved deployment.
- Maintain store-wise manpower records and attendance data.
2. Housekeeping Material Management
- Monitor availability of housekeeping consumables and materials at stores.
- Track material stock, consumption and replenishment requirements.
- Coordinate with vendors for timely delivery of required materials.
- Identify shortages and ensure corrective action within defined timelines.
- Maintain proper records of material requirements and deliveries.
3. Store Visits & Operations Monitoring
- Conduct regular store visits to monitor housekeeping standards.
- Conduct store-wise briefings with housekeeping staff.
- Communicate operational instructions, service standards and compliance requirements.
- Monitor cleanliness, hygiene and housekeeping performance.
- Identify gaps and ensure timely corrective actions.
4. Vendor Coordination
- Coordinate with housekeeping vendors/service providers for manpower and material requirements.
- Follow up on manpower shortages, absenteeism and service deficiencies.
- Monitor vendor performance against agreed service standards.
- Escalate recurring or critical issues to the reporting manager.
5. Compliance & Reporting
- Ensure compliance with housekeeping SOPs and client requirements.
- Maintain store-wise housekeeping trackers.
- Track absenteeism, manpower deployment and material availability.
- Prepare regular operational updates and reports.
- Support audits, inspections and review meetings as required.
Key Skills & Competencies
- Good understanding of housekeeping operations.
- Strong manpower monitoring and coordination skills.
- Good vendor management and follow-up skills.
- Good communication and interpersonal skills.
- Ability to manage multiple stores and operational requirements.
- Basic knowledge of MS Excel and reporting.
- Strong attention to detail and service quality.
- Ability to work independently and handle operational escalations.
Qualification & Experience
- Diploma/Certification in Housekeeping, Hospitality, or Facility Management or Graduate in any discipline with 5-10 Years experience.
- Experience in Facility Management, Housekeeping, Retail or Soft Services operations preferred.
- Experience in multi-location operations will be an added advantage.
Key Performance Indicators
- Housekeeping manpower availability.
- Reduction in absenteeism-related gaps.
- Timely availability of housekeeping materials.
- Housekeeping service quality and compliance.
- Timely closure of operational issues.
- Store satisfaction and vendor performance.
INCO: “Cushman & Wakefield”
