Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi, my name is Michael, Head of Data & Analytics at Customer.io, and I'm looking for a Senior Data Scientist to help our teams make better decisions using customer and product data.
You'll partner closely with Product, Marketing, and Customer Experience to evaluate product changes, design and analyze experiments, identify opportunities to improve the customer experience, and influence roadmap and business priorities. This is a hands-on role focused on analyzing behavior, building models, and turning data into clear, actionable direction.
This role is ideal for someone who enjoys solving ambiguous problems, working closely with stakeholders, and applying data science pragmatically to support product and business decisions. We're looking for someone with an ownership mindset and a bias for action who balances technical rigor with practical decision-making.
Ownership: You take initiative and drive analytical work from concept to implementation. You don't wait for perfect requirements — you help define the problem and move the work forward.
Curiosity: You naturally question assumptions and dig deeper into the "why" behind user behavior. You enjoy uncovering patterns in complex data and have the persistence to work through ambiguity and messy datasets.
Analytical Rigor: You bring a thoughtful, structured approach to analytics and decision-making. You know how to define meaningful measures of success, evaluate changes with rigor, and distinguish signal from noise in complex behavioral data so teams can act with confidence.
Communication: You can translate complex analytical concepts into clear recommendations for Product Managers, executives, and non-technical stakeholders.
Collaboration: You work as a true cross-functional partner, balancing analytical rigor with practical business needs. You build trust by making data approachable, actionable, and reliable.
This role offers the opportunity to work on high-impact problems across the business while helping shape how data science and analytics evolve within the organization. You'll have the autonomy to explore meaningful questions, influence strategy, and help build a stronger data-informed culture.
We believe in transparency. Starting salary for this role is $140,000-$150,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Job details are sourced from the employer's original posting.
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Customer.io is a platform used by over 8,000 companies to send emails, push notifications, in-app messages, and SMS. It powers automated communication using real-time behavioral data.