Customs Clearance Administrator / Declarant

About Customs Support Group

Customs Support Group (CSG) is the European market leader in customs services, operating across 14 countries. CSG is owned by private equity and is a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.

The role

We are looking for an experienced and motivated Customs Clearance Administrator / Declarant to join our Operations team in Waterford, Ireland.

This is a dynamic and fast-paced role where no two days are the same. You will support customers from a broad range of industries by ensuring their customs documentation is processed accurately, efficiently and in compliance with applicable regulations. As part of Customs Support Group’s European network, you will also collaborate with customs teams across Europe and have opportunities to further develop your customs expertise.

Key Responsibilities:

• Process customs documentation and declarations, ensuring all information received is accurate and complete.

• Ensure compliance with internal company procedures and requirements of relevant government authorities, including Irish Revenue and HMRC.

• Communicate with Port, Revenue and other relevant authorities as required.

• Liaise with customers and other supply chain partners to ensure the smooth and timely processing of customs declarations.

• Complete all required data entry accurately and within agreed deadlines.

• Stay up to date with changing customs regulations, procedures and compliance requirements.

• Support the implementation and use of digital solutions to improve customs processes and compliance.

• Collaborate with Customs Support teams across Europe.

• Provide general administrative support related to customs clearance activities.

Job requirements:

• Previous experience in an office, administration, logistics or customs environment.

• Ideally, at least 2 years of relevant professional experience.

• Experience in customs clearance, import/export processes or freight forwarding would be highly advantageous.

• Good level of numeracy and literacy.

• Strong IT skills, including experience with Microsoft Office.

• Knowledge or experience of customs systems such as Thyme-IT, CHIEF and CDS would be an advantage.

• Relevant industry or customs qualifications would be desirable.

• Strong communication and interpersonal skills.

• Excellent organisational skills with the ability to manage multiple tasks and priorities.

• High attention to detail and a strong commitment to accuracy.

• Ability to work independently as well as collaboratively within a team.

• Customer-focused approach and commitment to delivering high-quality service.

• Proactive, confident and solution-oriented attitude.

• Ability to work effectively in a fast-paced and time-sensitive environment.

• Willingness to continuously learn and keep up to date with developments in customs regulations and processes.

What we offer:

• A dynamic, collaborative and fast-paced international working environment.

• Support from a friendly and knowledgeable team.

• Opportunities to develop your customs expertise within a leading European customs organisation.

• Opportunity for career progression for individuals showing initiative and enthusiasm.

• Mainly office-based work in Waterford.

• Smart casual dress code.

• Employee Assistance Programme.

• Health insurance.

• 20 days of annual leave, increasing to 25 days based on length of service, plus Bank Holidays.

• Employee discount platform for high street retailers.

• Life assurance and income protection.