Job Title
Critical Facility Manager
Job Description Summary
The Critical Facility Manager is accountable for the safe, reliable, compliant and cost-effective delivery of Facility Management services across the Data Centre Campus. The role leads campus operations, maintenance, incident management, statutory compliance, service providers, operational reporting and resource readiness while maintaining a strong focus on safety, asset reliability and customer experience.
Job Description
About the Role:
- Lead safe and reliable operation of critical facility systems, ensuring campus-wide service continuity and operational readiness
- Oversee preventive and corrective maintenance, daily rounds, defects, backlog, critical spares, and asset-management activities across the site
- Lead incident, change, and emergency management, including escalation, investigation, root-cause analysis, and corrective actions
- Manage FM personnel, 24x7 coverage, competencies, succession planning, leave cover, surge capacity, and on-call arrangements
- Govern OSE suppliers and service providers, including access, scheduling, MOP review, buddy support, and return-to-operation verification
- Maintain compliance with Japanese statutory requirements, client policies, SHEQ standards, site procedures, and customer obligations
- Monitor KPIs, operational risks, work orders, reporting, and performance analytics, and lead service reviews and continuous improvement initiatives
- Support commissioning, handover, mobilisation, and future campus scaling while maintaining clear communication with clients, customers, contractors, and stakeholders
About You:
- 5+ years of experience managing critical facilities or data centre operations in a mission-critical environment
- Relevant engineering, facilities management, or technical degree or diploma
- Demonstrated leadership of maintenance, incidents, contractors, compliance, and multi-disciplinary site teams
- Strong technical understanding of electrical, mechanical, cooling, fire, controls, and other critical infrastructure systems
- Strong capability in incident command, change control, risk management, contractor governance, and operational reporting
- Experience managing staffing, competencies, performance, succession planning, and 24x7 resource coverage
- Business-level Japanese and English preferred for reporting, stakeholder coordination, and customer communication
- Experience supporting mobilisation, transition, or phased campus growth in a critical environment is advantageous
- Location is in Inzai, Chiba
INCO: “Cushman & Wakefield”
