We are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.
You will work based out of our Fargo office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.
Examples of Work Performed
- Balance daily work load, answering and prioritizing calls and tickets
- Install, support and troubleshoot software and hardware issues remotely
- Gather technical information for Engineer or on-site escalations
- Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
- Perform on-site dispatches at client sites when necessary
- Maintain client accounts with special attention to security on all data and voice systems
- Exceed customer expectations of service and know-how on a daily basis
- Maintain internal knowledgebase and ticketing information on an ongoing basis
- Perform routine maintenance updates
- Box up and ship hardware to clients as requested
- Build PCs
- Put server hardware together
- Build virtual windows servers
- Other duties as assigned
Minimum Qualifications
- Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
- The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.
Experience
- Two years related experience with helpdesk/desktop support in a professional environment
- Call center or client-facing experience
Preferred Requirements
- Strong PC Operating System, hardware, and networking fundamentals
- Active Directory: managing user accounts, security groups, and permissions
- LAN Fundamentals: file servers, file and folder permissions, print servers
- ISP Flow/Outage Fundamentals
- Spam Filtering Fundamentals
- Data Backup and Restore Fundamentals
- Security: identifying and resolving malicious software issues
- Strong interpersonal skills required to effectively communicate with users and vendors
- Willingness to work as part of a team to deliver quality service to our clients
- Strong work ethic
- Time management and task prioritization skills
Benefits Include
- Highly competitive pay based on experience
- Great opportunities for career advancement
- Cyber Advisors fully pays Medical and Dental plan for employee
- 401k with employer matching
- Disability and Life Insurance
- Bonuses eligible
- Vacation and paid time off
- Working with dynamic clients and the latest coolest technology
If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.
Must be able to pass a criminal background check and drug screen.
