Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
What Makes You a Strong Match
Experience in leading a team.
Expertise in supporting customers and building a flawless customer experience.
Leading by example.
Great communication, leadership & change management capabilities.
Proactivity & doer's mindset.
Flexibility to work from 9:00 in the morning till 18:00 in the evening.
Fluency in English.
To be located in Vilnius.
What You’ll Do and Learn
Leading, coaching, training, and motivating your team.
Oversee day-to-day operations.
Ensure team objectives are successfully achieved.
Review, monitor progress, and provide feedback regarding employee performance.
Conduct monthly one-on-one meetings.
The Perks of Joining Us
Smooth and a structured onboarding and mentorship to help you get started with confidence.
Office in a great location + option to work from home twice a week after probation.
Option to work from abroad for up to 30 days per year.
Health insurance + fitness perks.
Daily snacks to keep you fueled, plus fresh pastries every Friday.
Regular team-building events to connect with your colleagues.
Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
Ability to grow within CyberCare and Tesonet.
Compensation
Gross salary - 2400 - 2800 EUR/month and additional bonuses up to 500 EUR/month (gross) after 1 month (depending on team results).
Job details are sourced from the employer's original posting.
Open job postingAbout the company
CyberCare provides comprehensive cybersecurity solutions for businesses.