Technical Configuration Specialist (Onboarding)

Location: São Paulo, Brazil (Hybrid — 1 day/week in office)

Employment Type: Full-time, permanent (CLT)

About Cyncly

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. We transform the way customizable products and spaces are imagined, designed, sold, managed and made — connecting professional designers, retailers and manufacturers to the world's largest repository of product content. Our business spans Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring, with operations across the Americas, Europe, Asia Pacific and Africa. We're now embarking on an exciting growth journey, backed by leading technology-focused private equity firms.

For more than 25 years, Smart Glazier (a Cyncly Company) has developed software for the glass and glazing industry. With teams in Auckland and London, we combine deep specialist knowledge of glass with world-leading 3D design tools for architectural glass and hardware. Our software helps installers, fabricators and hardware suppliers design, quote and manage complex glazing projects with greater speed, accuracy and confidence.

About the Role

We're looking for a Technical Configuration Specialist to join our Onboarding team. In this role, you'll set up and configure the Smart Glazier SaaS product to meet the specific requirements of new customers, working closely with the wider Onboarding team. You'll become a subject-matter expert in the design and ERP side of our software, the glazing industry, and the hardware catalogues used in frameless glass applications (showers, balustrades, shopfronts, and more).

Training starts hands-on: you'll spend time answering customer support tickets to build a solid understanding of the product before moving into full configuration responsibilities. This is a great fit for someone who is organised, detail-oriented, a structured problem-solver, and comfortable working autonomously.

Key Responsibilities

• Configure and set up Smart Glazier software environments per customer specifications
• Maintain and update product databases and hardware libraries
• Enter and validate customer data during onboarding workflows
• Troubleshoot configuration issues and resolve data discrepancies
• Execute project-based work: improving hardware catalogues, entering new product data, configuring usage rules per manufacturer guidelines
• Collaborate with onboarding colleagues across NZ and UK to improve team processes and optimise workflows
• Train customers on how to use the software

What We're Looking For

• Good written and verbal English communication (our working language is English)
• Strong computer literacy (Windows and/or Mac environments)
• Excellent attention to detail and data accuracy
• Excellent problem-solving and analytical reasoning skills
• Ability to explain technical concepts clearly to non-technical users
• Self-directed with the ability to manage your own workload
• Bachelor's degree preferred (technical, engineering, or IT-related disciplines a plus)

Nice to Have

• Prior experience in SaaS platform configuration or technical support
• Prior experience in an English-speaking, customer-facing role
• Experience with SQL database management
• Intermediate proficiency in Microsoft Excel