Partner Success Manager

Partner Success Manager

Location: McKinney, TX | On-Site
Experience Level: 2 years

Job Overview

Are you a relationship-driven sales professional who enjoys growing existing accounts, uncovering new opportunities, and helping partners succeed?

Cytracom is looking for a motivated, results-driven Partner Success Manager who's passionate about building lasting relationships, driving revenue growth, and helping Managed Service Provider (MSP) partners get the most out of their technology solutions.

This is a great opportunity for someone who enjoys combining relationship management with sales, taking ownership of an established portfolio of partners, and making a meaningful impact within a growing technology company.

As a Partner Success Manager, you'll manage and grow a portfolio of MSP partners, strengthen existing relationships, and identify opportunities to expand their use of Cytracom's cybersecurity and unified communications solutions. You'll play a key role in partner retention and revenue growth while helping partners build stronger, more successful businesses.

We're looking for someone who brings strong relationship-building skills, a sales mindset, and a genuine drive to succeed. If you're proactive, enjoy solving problems, and love turning strong partnerships into growth opportunities, we'd love to meet you!

What You'll Do

• Manage and grow an assigned portfolio of MSP partners, building strong relationships and driving long-term success.
• Conduct regular partner check-ins, business reviews, and proactive outreach to strengthen engagement and uncover opportunities.
• Identify and close upsell, cross-sell, and expansion opportunities within existing partner accounts.
• Introduce Cytracom's cybersecurity, network security, and unified communications solutions to help partners expand their offerings.
• Manage expansion opportunities from discovery and product demonstrations through proposals, negotiation, and close.
• Monitor partner engagement, product adoption, and account health to proactively address concerns and reduce churn.
• Help MSP partners understand, position, and successfully resell Cytracom's solutions to their customers.
• Collaborate with internal sales, technical, product, and support teams to resolve challenges and support partner growth.
• Maintain accurate CRM records, manage expansion pipelines, and provide reliable revenue forecasts.

What We're Looking For

We're looking for a motivated, relationship-oriented sales professional who enjoys managing existing accounts, identifying growth opportunities, and helping partners achieve long-term success.

• Relevant Experience: You have experience in account management, partner success, channel sales, or a similar relationship-focused sales role.
• MSP or Cybersecurity Experience: You've worked within the MSP ecosystem or have experience selling or supporting cybersecurity solutions. Experience with both is a plus.
• Account Management: You're comfortable independently managing multiple accounts, maintaining engagement, and building lasting relationships.
• Sales & Revenue Growth: You have experience identifying upsell and cross-sell opportunities, managing sales conversations, and closing business.
• Relationship Builder: You know how to build trust, understand partner needs, and proactively address challenges.
• Technical Aptitude: You're comfortable learning and discussing technology solutions, including cybersecurity, networking, and unified communications.
• Organized & Accountable: You can manage competing priorities, maintain an organized pipeline, and take ownership of your results.
• Motivated & Collaborative: You're proactive, coachable, and enjoy working with others to solve problems and drive success.

Experience with MSP channel sales, recurring revenue agreements, SASE, Zero Trust, UCaaS, or CRM platforms like HubSpot is a plus. We're most interested in someone who brings strong relationship management skills, proven sales ability, and a genuine passion for helping partners grow.

Why Cytracom?

At Cytracom, we're transforming how businesses connect, communicate, and stay secure. We're looking for people who are excited to take ownership of their work, build meaningful partnerships, and grow alongside our business.

As part of our team, you'll have the opportunity to:

• Build Your Career: Grow your experience in partner success, account management, and technology sales within a growing company.
• Work With Experienced Teammates: Collaborate with knowledgeable sales, technical, product, and support professionals who are passionate about helping our partners succeed.
• Make an Impact: Play a key role in strengthening MSP relationships, expanding existing accounts, and driving recurring revenue growth.
• Expand Your Skills: Gain deeper exposure to innovative cybersecurity, SASE, Zero Trust, and unified communications technologies.
• Grow With Us: Take ownership of your partner portfolio, develop lasting relationships, and contribute directly to Cytracom's continued growth.

If you're ready to put your relationship-building and sales skills to work, help partners grow their businesses, and make a meaningful impact in the technology industry, we encourage you to apply!

Work Location: In person — McKinney, TX
Our Benefits:

• Medical, dental, and vision insurance is available
• 401K
• Disability and Life insurance
• Paid vacations and holidays
• Flexible PTO policy
• Casual, laid-back work environment
• Free refreshments
• Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.