Primary responsibility is to assist the store manager in retail operations with emphasis on Sales, Customer Service, Employee Relations, Inventory, Budgeting, Planning, Merchandising and Leadership.
Essential Functions/Duties:
- Provide customers with the highest level of service possible and instill your employees with the importance of excellent customer service.
- Assist in preparing the labor schedule to ensure that the store goals will be met through appropriate planning and organization of staff.
- Promote and monitor quality of service among staff by acting as a positive role model in developing a core customer service value.
- Assist in the hiring of Team Members for all positions within the store and maintain staff levels that are appropriate for providing excellent customer service.
- Assist in conducting and/or writing performance evaluations and goals for all staff, ensuring that reviews are done on a regular basis (yearly).
- When necessary, discipline employees consistent with the company disciplinary policies.
- Maintain training standards to ensure that product knowledge, system expertise and company standards are known, which allow for better customer service.
- Maintain safe working conditions for employees and customers; resolve safety concerns quickly.
- Assume responsibility for opening and closing the store and securing all assets.
- Inspire employees so that each person contributes to the productivity of the store.
- Assist in conducting monthly store meetings and ensure that topics include but not be limited to: scheduling, sales goals, safety, new product information, etc.
- Work with the manager and merchandiser to develop and implement the merchandising plan for each department.
- Maintain building equipment and property, report any malfunction or discrepancy related to the assets of the store.
- Assume store manager responsibilities in his/her absence.
- All other duties as assigned by store manager and/or executive team.
