Provide direct customer service and support by selling merchandise on the sales floor and assisting in customer carry-outs, stocking and restocking of merchandise. This position focuses on assisting customers with pet care needs, recommending suitable products, and ensure the health and well-being of any animals in-store.
Essential Functions/Duties:
- Greet customers promptly and assist in selecting appropriate pet products, food, toys, grooming supplies, and health-related items standards.
- Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
- Advise and assist customers in ordering specialized merchandise when needed.
- Provide accurate advice on pet nutrition, care, and product use.
- Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.
- Answer telephones and handle routine customer telephone inquiries.
- Maintain a clean and organized pet/animal health section by performing general floor housekeeping; monitor and maintain the condition and safekeeping of merchandise.
- Prepare and participate with inventory cycle activities.
- Move material using appropriate material handling tools and equipment including but not limited to: by hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
- Other duties as assigned by management, related to customer service, merchandising and handling of products.
