Customer Service Representative

Job Brief: 

We are looking for a customer-oriented service representative. A customer service representative/CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

Responsibilities :

• Generate sales leads.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers.

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree or Equivalent.

Job Benefits to Staffs:

• salary.
• Vacation days.
• Sick, personal, and parental leave.
• Child and elder care.
• Health insurance.
• Retirement plans.
• Professional development.