Overview
The purpose of this role is to lead a contract management regime for Dublin Airport. Reporting into Performance Optimisation, the candidate will be responsible for driving performance, value add and value for money from service partners. The role leads a framework approach to the management of these contracts in partnership with local managers and the Procurement team to effectively manage contracts through their life cycle.
Qualifications
- Minimum of 3 years’ experience in a similar position at a managerial level within a fast-paced environment.
- Experience in managing contracts and ensuring successful delivery of Service Level Agreements
- Experience with finance and budget management.
- Experience developing tender documents and the public procurement process.
- Demonstrated ability to build and manage relationships across multiple business functions.
- Experience of working with, managing, and influencing, management and stakeholders in large, complex organisations.
- Experience in process improvement and optimisation.
- Experienced negotiation and influencing skills.
- Experienced analytical, numeracy and reasoning skills.
- Experienced leadership and people management skills.
- Resilient, with the ability to work and deliver under pressure; handles conflict and ambiguity well.
- Third level qualification with relevant business content or equivalent business experience.
- May be required to assist with task forces from time to time.
- Committed to daa values & leadership standards.
Responsibilities
- Develop and deliver the strategic plan for Dublin Airport contracts.
- Lead a contracts team to ensure contracts are set in line with strategic goals and are focused to meet targets for service quality and financial performance.
- Manage the performance and drive value for money from suppliers delivering over €16m* worth of services annually.
- Ensure the delivery of high service standards and value for money through contracted service partners.
- Design and roll out a framework/governance model for engagement and escalation and how internal Service Delivery Partner's operate alongside each other across the full journey.
- Develop and maintain tender requirements to ensure they are clear, target driven and measurable.
- Ensure that SLA’s, SOP’s, contingency plans, business continuity procedures and training plans are in place across all Contracts to deliver resiliency within the Covid environment and 24/7 airport operation.
- Develop, and deliver on, strategies for contracts including developing business strategies on what services should be insourced, outsourced, bundled, etc.
- Manage budget and costs by ensuring that all spend and changes to scope are negotiated to ensure best value.
- Benchmark against other airports, suppliers, and industries to ensure best practice and best value solutions are implemented by suppliers at Dublin Airport throughout the life cycle of each contract.
- Collaborate with daa Group functions including finance, legal, risk and insurance to align contract terms with daa Group requirements.
- Continuous improvement mindset.
