Overview
An exciting opportunity has arisen to join the Dublin Airport team on a full time contract (40 hrs per week) for a period of 6 months. The Car Park Team Operative role is responsible for providing safe and secure access to and use of parking facilities for the general public.
Note that this a shift role and you will be required to work a Shift Roster of Days/Nights and Weekends.
The hourly rate for this role is €16.14 per hour.
Qualifications
- Strong customer service skills.
- Proven ability to make customer centric decisions.
- Experience working in a customer service driven organisation is desirable.
- Excellent communication and interpersonal skills.
- Strong work ethic, good organisational skills with the ability to prioritise.
- Excellent standard of spoken English, a second language is desirable.
- Possession of a full driving license is essential.
- Good PC skills (intermediate level) an advantage.
- Available to work shifts across 24/7 roster – Including Days/Nights and Weekends.
- Commitment to daa values.
Responsibilities
- Ensure access and egress to all Car Parks.
- Management of the annual long stay cards.
- Maintain Car Park vehicle check lists and report any maintenance issues.
- Car Park capacity management, including redirecting as well as opening/closing as directed by Car Park Team Lead or Car Park Supervisor.
- Daily checks of all forecourt traffic management equipment especially vehicle automatic number plate recognition cameras to capture forecourt entries.
- Responsibility for reporting all faults through the appropriate channels and assist to return to service where possible.
- Meet, greet, and assist car park customers and maintain customer service standards to deliver customer satisfaction.
- Process damaged tickets in line with Company policy.
- Trolley Management.
- Battery starts for Car Park customers.
- Supporting Winter Operations Plan.
- Assist with any special planned events.
- Liaise with Communications team if advising of any Car Park issues or capacity constraints.
- Support Airport Duty Manager (ADM) or Airport Management when requested.
