Customer Service Representative- Temporary

The Temporary Daikin Customer Sales (DCS) Agent serves as a key point of contact for prospective and existing customers who are interested in Daikin products and services. Through phone and email interactions, the DCS Agent delivers exceptional customer service by identifying customer needs, providing product information, and connecting customers with authorized Daikin dealers in their area.

This temporary position is responsible for creating a positive customer experience by accurately answering questions regarding Daikin residential HVAC products, promotions, rebates, and available programs. The DCS Agent acts as a brand ambassador, helping customers understand their options and guiding them through the process of obtaining professional assistance from a local dealer.

The DCS Agent works in a fast-paced, performance-driven environment and is expected to meet established productivity, quality, and customer satisfaction metrics. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to delivering a seamless customer experience.

Key Responsibilites:

• Handle inbound and outbound customer communications via phone and email in a professional and courteous manner.
• Identify customer needs and recommend appropriate solutions based on Daikin products, programs, and services.
• Educate customers on product features, promotions, rebates, financing options, and other available marketing programs.
• Connect customers with authorized Daikin dealers and ensure a smooth transition from initial inquiry to dealer engagement.
• Accurately document customer interactions and maintain records within applicable systems and databases.
• Meet or exceed established performance goals, including quality, responsiveness, productivity, and customer satisfaction metrics.
• Stay current on Daikin products, policies, procedures, systems, and industry offerings.
• Support sales and marketing initiatives by promoting targeted campaigns and increasing customer awareness of Daikin solutions.
• Collaborate with team members and leadership to achieve departmental objectives and improve overall customer experience.
• Resolve customer concerns efficiently while maintaining a positive and professional demeanor.

Complete special call center projects as assigned. Perform other duties as assigned. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. Understand and follow work instructions, operating procedures, and company policies.