- Degree Level: Bachelor
- Nationality: Saudi
- Years of Experience: 4
The jobs in this level are responsible for managing the day to day operations of a hotel and overseeing the services provided to guests such as housekeeping, catering, banquets, rooms, etc...to ensure enhanced guests satisfaction and alignment with the hospitality policies and procedures.
Responsibilities
- Participates in the formulation and implementation of the Hospitality plans to ensure alignment with Dallah’s overall objectives and business plans.
- Participates in the development of Hospitality policies, and procedures and ensures implementation of all relevant procedural/legislative requirements.
- Manages the day-to-day operations of Hospitality by facilitating related professional work processes in order to achieve high performance standards.
- Prepares the Hospitality/ Hotel budget and ensures that the activities within this unit is implemented processed as per the assigned budget.
- Manages the effective achievement of department objectives by setting individual targets, developing and motivating staff in order to maximize subordinate’s performance.
- Plans and organizes hotel services and distributing the work amongst the team to ensure the effective and efficient flow of work and enhanced customer satisfaction.
- Ensures that hotel facilities are well maintained and are off good condition.
Qualifications
Education
- Bachelor degree Business Administration or any related field
Experience
- 4-6 years of related experience in
Skills
- Business Acumen – Level 2
- English Language – Level 2
- IT & Computer Literacy – Level 2
- Quality Orientation - Level 2
- Health & Safety Awareness - Level 3
- Management Skills – Level 2
Competencies
- Committed to Dallah – Level 3
- Customer Service Orientation – Level 3
- Change Leadership – Level 3
- Developing Others – Level 3
- Directiveness – Level 3
- Impact and Influence – Level 3
- Teamwork – Level 3
- Initiative – Level 3
