Quality Improvement Associate

Overview:

The Quality Improvement (QI) Associate supports Damian Family Care Centers' mission by assisting with quality improvement initiatives, regulatory compliance, data analysis, transition care management, referral coordination, and administrative functions. This position plays a key role in monitoring organizational performance, supporting HRSA and other regulatory requirements, coordinating community partnerships, and facilitating quality improvement activities across the organization.

The QI Associate collaborates with multidisciplinary teams to improve clinical outcomes, operational efficiency, patient experience, and compliance while supporting Damian's commitment to continuous quality improvement and health equity.

Essential Job Duties

Transition Care Management (TCM) Outreach

· Post-Discharge Outreach: Monitor discharge logs and proactively contact patients within 24 to 48 hours of their release from an inpatient facility (hospital, rehab, or skilled nursing).

· Appointment Booking: Schedule mandatory post-discharge follow-up appointments with the primary care provider within the required TCM billing windows (7 or 14 days).

· Care Liaison: Confirm patients have their discharge summaries, understand their medication changes, and escalate any immediate clinical red flags to the nursing or triage team

Gaps in Care & Preventative Outreach

· Quality Metrics Outreach: Utilize population health dashboards to identify patients due for routine screenings, immunizations, or chronic disease check-ups (e.g., A1c checks, mammograms, colonoscopies, wellness visits).

· Proactive Scheduling: Conduct outbound calling and portal messaging campaigns to bring patients up to date on their preventative care metrics.

· Utilize Managed Care patient roster to outreach attributed lives who are not yet Damian patients, and schedule them for new patient visits.

Data Tracking & Reporting

· Collects, validates, and summarizes healthcare data, as assigned by supervisor, i.e. patient satisfaction data, referral coordination data.

· Manage Contracts and Agreements Inventory

· Manage all contract and referral agreement inventory and track renewal and expiration dates

· Compliance & Accreditation

· Develop, update and maintain inventory of all forms utilized in the organization

· Helps prepare for any assigned audits and regulatory surveys

Process Improvement

· Supports multidisciplinary teams to implement workflow interventions and improve quality domains like safety, timeliness, and equity

Administrative Support

· Schedules meetings, prepares agenda and minutes, and manages any special project documentation.

· Attends assigned meetings in person, as needed by supervisor

Non-Essential Job Duties

· Demonstrate professionalism, courtesy, cultural sensitivity, and excellent customer service at all times.

· Support organizational initiatives that improve patient outcomes and patient satisfaction.

· Perform other duties and responsibilities as assigned to support patient care and organizational operations.