Short Intro and About the Job
12-Month Fixed Term Contract | Hybrid Working | Australia & New Zealand
- Join Danone, a global leader in health-focused food and specialised nutrition
- Play a critical role in supporting patients, carers, healthcare professionals, and hospitals across Australia and New Zealand
- Coordinate the end-to-end lifecycle of medical devices that help improve patient care and outcomes
ABOUT THE ROLE
Danone is seeking a highly organised and customer-focused ANZ Medical Device Coordinator to join our Medical Device Operations team on a 12-month fixed term contract.
Reporting to the ANZ Medical Device Operations Manager, you will be responsible for coordinating the day-to-day operational management of Flocare feeding pumps and related stock across Australia and New Zealand. This includes supporting pump distribution, service coordination, retrievals, data integrity, asset traceability, customer enquiries, and operational reporting.
As a key member of the team, you will work closely with patients, carers, healthcare professionals, hospitals, service centres, distributors, and internal stakeholders to ensure a seamless customer experience while maintaining high standards of compliance, accuracy, and operational excellence.
KEY RESPONSIBILITIES
Medical Device & Operational Coordination
- Coordinate the allocation, distribution, movement, servicing, and retrieval of Flocare feeding pumps and related stock across ANZ
- Maintain accurate pump, customer, account, service, and movement records within approved systems
- Monitor stock visibility and support the effective management of medical device assets
- Coordinate service and maintenance activities with local and global service centres
Customer & Stakeholder Support
- Respond professionally and empathetically to enquiries from patients, carers, healthcare professionals, hospitals, and internal stakeholders
- Support routine troubleshooting enquiries and coordinate timely follow-up actions
- Build positive working relationships with customers and stakeholders while delivering a high standard of service
Data Integrity & Documentation Management
- Create and maintain loan agreements, supply documentation, service records, and retrieval documentation
- Ensure all customer and device information is accurate, complete, and up to date
- Support audit activities, reconcile discrepancies, and maintain traceable records
- Prepare operational reports and support departmental record management
Compliance & Continuous Improvement
- Register customer concerns and complaints in accordance with company procedures
- Escalate quality, safety, privacy, and service-related risks appropriately
- Maintain compliance with privacy, quality, regulatory, and company requirements
- Contribute to process improvement initiatives and operational efficiency
About You
ABOUT YOU
You are a detail-oriented and proactive coordinator who thrives in a fast-paced environment. You enjoy working with a broad range of stakeholders and take pride in delivering excellent customer service while maintaining accurate operational records.
Ideally, you will have:
- Experience in customer service, administration, healthcare, medical devices, supply chain, or a similar operational environment
- Strong attention to detail and experience maintaining accurate records and documentation
- Excellent written and verbal communication skills
- The ability to manage multiple priorities and time-sensitive activities
- Strong stakeholder management and customer service skills
- Proficiency in Microsoft Office, particularly Excel
- Experience with SAP, Salesforce, or similar systems (desirable)
- Experience in a healthcare, patient-support, or medical device environment (desirable)
About Us, We offer and What's next
WE OFFER
At Danone, purpose and performance go hand in hand. We are committed to creating an environment where our people feel empowered, supported, and inspired to do meaningful work while growing their careers.
What you can expect
- A collaborative and supportive culture
- Learning and development opportunities to support your career growth
- Exposure to local, regional, and global stakeholders
- An inclusive workplace where everyone can thrive
- Health, life and salary continuance insurance benefits
- A comprehensive employee benefits program designed to support your wellbeing and financial security
HOW TO APPLY
If this role excites you and you're ready to make an impact, click Apply and submit your CV.
ABOUT US
At Danone, our mission is to bring health through food to as many people as possible. Guided by our purpose of One Planet. One Health, we're proud to be a Certified B Corporation™ and a Great Place to Work®, creating positive impact for people, communities, and the planet while fostering a culture where our people can thrive.
DIVERSITY, EQUITY & INCLUSION
We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace where everyone can thrive.
