The Connected Care Transfer Specialist is a key member of the team that handles all requests for telemedicine site requests working independently handle telemedicine encounters and helps facilitate completion of encounters.
Responsibilities
• Answers incoming telemedicine requests and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider. Requests imaging be forwarded. • Works closely with team providing the service, communicating patient/request information to allow prioritization of call queue. • Maintains accurate documentation in the EPIC consult queues • Establishes timely communications between referring provider and service provider • Develops and promotes long-term relationships with referring facilities and providers. • Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers. • Performs other duties as required or assigned.
Qualifications
• High school or equivalent required. Some college preferred. • Knowledge of medical terminology required • Two (2) years of experience in a healthcare environment strongly preferred. • EMT, LNA or MA desirable • Comfortable with the use of multiple software platforms and multi-line phone systems. • Exemplary interpersonal communication skills and demonstrated team player. • Must be capable of performing accurately and calmly in a fast-paced environment. • Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette.
Required Licensure/Certifications
• None
Job details are sourced from the employer's original posting.
