Job Summary
We are seeking a dynamic and results-driven Client Partner to manage and grow strategic client relationships in Software Services portfolio. The ideal candidate will have a strong background in client engagement, business development, and delivery management, coupled with excellent interpersonal and negotiation skills. This role requires a proactive individual who can act as the primary liaison between the client and the organization, ensuring the delivery of exceptional solutions and driving mutual growth.
Key Responsibilities
- Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring consistent communication and fostering trust.
- Develop and nurture strong relationships with key stakeholders, decision-makers, and influencers within client organizations.
- Business Development: Identify new business opportunities within existing accounts to expand revenue streams.
- Work with internal teams to propose innovative solutions aligned with client needs and objectives.
- Negotiate contracts, renewals, and service agreements to drive client satisfaction and profitability.
- Account Growth: Develop and execute strategic account plans to meet and exceed revenue targets.
- Collaborate with cross-functional teams to identify opportunities for upselling and cross-selling.
- Delivery Oversight: Partner with delivery teams to ensure projects are executed on time, within scope, and in alignment with client expectations.
- Address and resolve client issues or escalations promptly and effectively.
- Market Insights & Strategy: Understand client industries, challenges, and trends to position the organization as a trusted advisor.
- Provide feedback to internal teams to refine service offerings and improve delivery models.
- Reporting & Analytics: Track and report on account performance metrics, including revenue, profitability, and customer satisfaction.
- Present business reviews to clients and internal leadership, highlighting successes and areas for improvement.
- Requirements
Experience:
- 8–10 years of experience in client relationship management, business development, or delivery management within a Software Services organization.
- Technical Knowledge: Strong understanding of software development processes, delivery models, and emerging technologies (e.g., cloud, AI/ML, data analytics).
- Client Engagement: Proven track record of managing large accounts and driving account growth.
Skills:
- Excellent communication, negotiation, and presentation skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple stakeholders and projects simultaneously.
Education:
Bachelor’s degree in computer science, Business Administration, or a related field (MBA preferred).
