Back Office Operations Associate

The Operations Associate supports core administrative and financial processes, including claims entry and processing, enrollment and payroll file processing, document reviews, reconciliations, reporting, and exception handling. This role is accuracy-driven, deadline-oriented, and critical to SLA performance.

Key Responsibilities

• Manual Claim Entry
• Review claims documentation for completeness and compliance with plan documents and IRS regulations
• Perform data entry and validation across internal platforms
• Research and resolve exceptions, rejects, or discrepancies
• Generate and analyze reports
• Meet daily productivity and quality benchmarks
• Maintain audit-ready documentation and follow SOPs
• Field questions from Account Managers and Customer Service Representatives
• May also be asked to help support participant or employer calls or emails