Senior IT Specialist
Role Summary
We are looking for a Senior IT Specialist to be the technical backbone of our IT function. You will handle complex support and infrastructure work, own key systems end to end, and act as the escalation point for the service desk. You will also mentor junior colleagues and help improve how IT is run.
Key Responsibilities
Systems & Infrastructure
- Administer and maintain servers, networks, cloud services, and end-user devices
- Manage Microsoft 365 / Google Workspace, identity and access (Entra ID/Active Directory), and collaboration tools
- Monitor performance and availability, and carry out capacity and lifecycle planning
Support & Escalation
- Act as Tier 3 escalation for complex incidents and recurring problems
- Run root-cause analysis and implement permanent fixes, not workarounds
- Keep accurate documentation, runbooks, and knowledge-base articles
Security & Compliance
- Apply patching, endpoint protection, MFA, and access controls
- Run backup and recovery tests and support disaster recovery plans
- Contribute to audit evidence and policy compliance (e.g., ISO 27001, SOC 2)
Projects & Improvement
- Deliver technical projects such as migrations, rollouts, upgrades, and integrations
- Automate repetitive tasks using scripting (PowerShell, Python, or Bash)
- Recommend tools and process improvements with clear justification
Mentoring & Collaboration
- Coach junior staff and review their work
- Work with vendors and business teams to resolve issues and plan changes
Requirements
Essential
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
- 5+ years in IT support, systems, or infrastructure roles
- Strong working knowledge of Windows and/or Linux, networking (TCP/IP, DNS, DHCP, VPN, firewalls), and virtualization
- Hands-on experience with at least one cloud platform (Azure, AWS, or GCP)
- Experience with device management (Intune, Jamf, or similar) and identity management
- Scripting or automation skills
- Clear communication with technical and non-technical users
