Location Manager

DATTCO is a third-generation, family-owned passenger transportation company that serves 30 school districts throughout Connecticut and Rhode Island. Our 2,500 employees transport over 140,000 students to and from school every year!

We are hiring for a School Bus Location Manager for our Middletown, CT location!

The Location Manager is a key leadership role responsible for overseeing all aspects of a school bus location. This position leads a team of employees to deliver safe, reliable transportation service, while maintaining strong customer relationships and managing a profitable operation.

What You’ll Do:

Operations & Service Delivery

• Plan, direct, and coordinate the activities of a school bus location.
• Update and maintain routes using Traversa or other routing software.
• Coordinate operations across dispatch, drivers, buses, safety, and maintenance.
• Ensure all drivers follow state and federal regulations.
• Manage parent app through Power School to enable parent and student bus tracking.

Financial & Administrative Management

• Prepare and manage the location billing.
• Monitor and control labor and operating expenses.
• Process and maintain payroll records.
• Oversee monthly billing and all monies due into the location.
• Coordinate the review of dispatch sheets with driver daily time.
• Ensure facility is safe and operational.

Workforce Leadership

• Hire, interview, and onboard new employees.
• Review driver bids and assign routes and charters.
• Handle conflicts and administer progressive discipline.
• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Oversee training program at location to ensure success and steady workforce growth.

Customer & Stakeholder Management

• Respond to school department, parent, and student concerns.
• Initiate corrective actions to resolve service issues.
• Answer routine phone, mail, and inquiry requests.

Requirements:

Experience:

• 3+ years of supervisory experience (transportation preferred).
• Some college coursework or relevant industry experience.

Skills:

• Strong interpersonal skills & ability to create and lead a strong team environment.
• Excellent problem solving skills in a fast paced setting.
• Strong communication across employees and school personnel.
• Ability to manage multiple priorities simultaneously.
• Strong technology skills with proficiency in Microsoft Windows and ability to learn new computer systems.

Physical Demands:

• Ability to lift, carry, push, or pull up to 50 pounds occasionally.
• Ability to enter and exit the vehicle repeatedly and perform required vehicle inspections.
• Ability to bend, kneel, reach, climb stairs, and use vehicle safety equipment.
• Ability to assist passengers during boarding, exiting, and emergency evacuations.

The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. DATTCO provides reasonable accommodations to qualified individuals with disabilities, consistent with applicable federal and state law.

Why This Role Matters?

The Location Manager is responsible for the overall performance of the location, directly impacting safety, service quality, employee engagement, and financial results.

By leading day to day operations and maintaining strong relationships with customers and employees, this role ensures consistent, high quality service delivery.

This position is critical to sustaining DATTCO's reputation in the community while developing the next generation of operational leadership.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.