Would you like to join Europe’s leading premium health and wellness group?
Our team members are the ambassadors of our business and we are on the look out for a passionate Resource Planning and Real Time Manager to join our Member Support team!
As Resource Planning and Real Time Manager, you will lead resource planning, forecasting, scheduling, real-time management and performance reporting across our multichannel Member Support operation. You will ensure that the right number of appropriately skilled colleagues are available at the right time across our live and non-live contact channels, balancing member service, colleague experience, operational efficiency and cost
A key part of this role is analysing performance against service-level targets, identifying trends and variances, and recommending actions to improve results. The role also evaluates the impact of automation and self-service initiatives on contact demand, productivity and resource planning, ensuring forecasts remain accurate. The successful candidate will have strong analytical and technical skills, with experience in planning, forecasting and real-time resource management
This role is based in our Hatfield Head office with occasional travelled required to our Member Support Hubs
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Our perks:
About you:
Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
Club Support UKJob details are sourced from the employer's original posting.
Open job postingAbout the company
David Lloyd Leisure is a UK-based operator of health and fitness clubs.