This position will report into the Team Lead, Accounts Receivable, responsible for cash collections and cash applications, unapplied cash and other AR activities including month-end activities, customer account reconciliations and delivering against agreed SLA’s and KPI’s; identifying any issues when they occur, working with internal and external stakeholders to provide excellent service to Davies Group internal and external customers.
- Timely collection of debtors outstanding and accurate cash application of customer receipts, customer account reconciliations & month end activities within any of the ERPs in use across the Business Units in scope of the SSC
- Matching customer payments against billing and accurate, timely resolution of problems related to discrepancies.
- Identifying and resolving all unidentified cash and unapplied cash balances
- Working with the billing teams to ensure billing matches customer receipts and resolving any discrepancies.
- Processing of customer credit notes as appropriate adhering to Davies policies Ensure that debtors accounts are reconciled, and receipts processing adhere to the respective control framework & approval protocols in place.
- Track customer queries & complaints and drive resolution via the appropriate escalation routes within the relevant business functions (i.e., billing, operations, finance, etc.)
- Ensure that all customer receipts processing is tax compliant according to guidelines, at group and/or at business unit level.
- Deliver excellent support to customers, employees, and other internal contacts to ensure queries related to customer invoices are processed on a timely basis. Ensure timely processing of all Accounts Receivables activities to support the monthly/quarterly/annual close periods.
- Reconcile customer statements to Davies records in the ERP system, highlighting any identified discrepancies and following up
- Perform reviews and audits on customer receipts and cash applications comply with requirements including having appropriate approvals and that they follow Davies Policies
- Prepare Master Data customer creation/change requests for approval and processing, ensuring that the appropriate controls are observed including validation of data such as VAT/Tax numbers, bank details, address changes etc.
- Minimum 3 years’ experience in Accounts Receivable
- Previously worked in a shared services environment
- Batchelor of Commerce degree or related
- Knowledge of financial accounting, process, and systems. Good working knowledge and experience of ERP’s
- Strong analytical and problem-solving skills. Analytical Thinking - acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships & linkages between processes.
- Ability to set clear priorities and objectives.
- Relevant Accounts Receivable experience of at least 2 years working in AR within a shared services environment.
- Excellent written and verbal communication skills, ability to articulate complex information.
- Attention to detail, and accurate fact-based interpretation
