- Responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems.
- Promotes and performs paid service calls, resolves all related problems; and trains customer personnel. General knowledge in troubleshooting mechanical systems.
- Submits in a timely manner accruals written reports including all service work done, follow up action required, and submits to the customer or approval.
- Keeps accurate records of travel and living expenses in accordance with company policy. Plans and submits reports in a timely manner as directed by Service Manager, makes timely and cost-effective travel plans.
- Responsible for maintaining positive sales-oriented relations with all OEM customers and end users within the various departments of Davis-Standard.
- Insures that replacement parts are properly expedited to meet the needs of the customer.
- Insures that the terms and conditions of sale applied to service are met.
- Works closely with Davis-Standard sales force in developing sales leads for new equipment.
- Works on and completes administrative projects as directed.
Qualifications and Experience:
- Ability to travel, up to 100% of the time.
- 3-5 years of experience in the field, or related experience.
- High School or Technical school diploma
- Experience with Microsoft Excel, and ERP systems (Epicor preferred)
- Ability to troubleshoot extrusion systems
